Privacy Policy
1. Introduction
Jacquelyn Dupras, an ADHD and Executive Function Coach, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit this website, submit a contact form, book a discovery call, enquire about coaching services, or otherwise communicate with Jacquelyn.
This website provides information about ADHD coaching, executive-function coaching, educational resources, and related services for adults, women over 40, teens, young adults, children, and families.
By using this website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data-processing activities, that consent will be requested separately.
2. Information We Collect
The information collected depends on how you interact with the website and coaching services.
Information You Provide
You may voluntarily provide personal information when you:
Complete a contact form or send an email.
Book a free discovery call or request an appointment.
Enquire about ADHD coaching or executive-function coaching.
Request information about coaching for yourself, your child, or a family member.
Subscribe to newsletters or other communications, if offered.
Communicate about scheduling, services, or coaching arrangements.
This information may include your name, email address, telephone number, preferred appointment times, and the contents of your message.
If you voluntarily share information about ADHD, executive-function challenges, educational needs, or personal circumstances, that information may also be received and processed.
Please provide only information that is reasonably necessary for your enquiry. Avoid submitting detailed medical records, highly sensitive personal information, or confidential information about a child through general website forms.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, depending on the website's configuration. This may include:
IP address and general location information.
Browser type, device type, and operating system.
Pages visited and interactions with website content.
Referring websites and approximate visit times.
Cookie identifiers and website usage information.
This information may be used to maintain website security, understand visitor activity, troubleshoot technical issues, and improve the website.
3. How We Use Your Information
Personal information may be used to:
Respond to questions and service enquiries.
Schedule and manage discovery calls and appointments.
Communicate information about coaching services.
Coordinate coaching arrangements and respond to client requests.
Provide requested educational materials or website resources.
Maintain appropriate administrative and business records.
Improve website functionality, content, accessibility, and performance.
Protect the website against spam, misuse, fraud, and security threats.
Comply with applicable legal obligations.
Where required by law, personal information will be processed on an appropriate legal basis, such as consent, the performance of a contract, compliance with legal obligations, or legitimate interests.
4. Coaching Information and Confidentiality
Information shared during coaching may be personal or sensitive. Jacquelyn aims to handle such information respectfully and with appropriate care.
However, submitting a website form or sending an email does not automatically establish a coaching relationship or guarantee the same confidentiality protections that may apply to communications with licensed healthcare professionals.
Coaching confidentiality, recordkeeping, and any exceptions to confidentiality should be addressed in the applicable coaching agreement or client documentation.
Information may be disclosed where required by law or where disclosure is otherwise legally permitted or necessary to address a serious safety concern.
Please do not use general website forms to report emergencies or share detailed safeguarding information about children. If someone is in immediate danger, contact the appropriate emergency services.
5. Information About Children and Teens
Jacquelyn offers coaching and support that may involve children, teens, young adults, and their families.
When information about a minor is collected, it should be handled with particular care. Depending on the service and applicable law, parental or guardian involvement, authorization, or consent may be required.
Personal information about a child may be used to respond to a parent's enquiry, coordinate requested services, or support an authorized coaching arrangement.
Parents and guardians should avoid submitting unnecessary sensitive information about a child through general website forms. Appropriate consent and confidentiality arrangements should be established before coaching involving a minor begins.
Information about minors will not knowingly be used for unrelated marketing purposes without an appropriate legal basis and any required consent.
6. Discovery Calls, Scheduling, and Third-Party Services
The website may use third-party services to schedule discovery calls, manage appointments, host the website, or support communications.
When you use an external scheduling tool or other third-party service, the provider may collect and process information under its own privacy policy.
The information collected may include your contact details, appointment preferences, and information you enter into booking forms.
Jacquelyn does not control the privacy practices of independent third-party providers. Please review their privacy policies before submitting information through their services.
7. Cookies and Analytics
The website may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance, and understand how visitors use the site.
The specific cookies and analytics technologies used depend on the website's current configuration.
You can manage cookies through your browser settings. Where legally required, consent will be obtained before non-essential cookies or tracking technologies are used.
Disabling certain cookies may affect some website features.
8. How Information May Be Shared
Personal information is not intended to be sold or rented to third parties.
Information may be shared when reasonably necessary with:
Website hosting and technical service providers.
Scheduling and appointment-management providers.
Email, communication, and business administration providers.
Website analytics or security providers, where enabled.
Professional advisers or authorities when disclosure is legally required or otherwise permitted.
Service providers may process information on behalf of Jacquelyn to perform the services for which they are engaged.
Personal information may also be disclosed to protect legal rights, address security issues, comply with applicable law, or respond to valid legal requests.
Information will not knowingly be disclosed for unrelated purposes without an appropriate legal basis.
9. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing appointments, maintaining business records, and meeting applicable legal obligations.
Retention periods may differ depending on the nature of the information and the reason it was collected.
When information is no longer needed, reasonable steps will be taken to delete it, anonymize it, or securely dispose of it, subject to applicable recordkeeping requirements.
10. Data Security
Reasonable technical and organizational measures will be used to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, electronic communication method, or storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through unsecured communication channels. If you believe your information has been compromised, contact Jacquelyn so the concern can be reviewed.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restrictions on, or object to, certain processing activities.
Withdraw consent where processing relies on consent.
Opt out of certain marketing communications.
Submit a complaint to the appropriate privacy regulator.
These rights may be subject to legal exceptions, including applicable recordkeeping obligations.
To submit a privacy request, use the contact information at the end of this policy.
12. Email Communications
If you contact Jacquelyn by email, your email address and message may be retained to respond to your enquiry and maintain appropriate business records.
If newsletters or promotional communications are offered, you may opt out using the unsubscribe instructions provided in the message, where applicable.
Unsubscribing from marketing communications does not prevent essential administrative messages related to an existing service or appointment.
13. Third-Party Websites and Resources
This website may link to external websites, educational resources, books, podcasts, professional organizations, or other third-party services.
These external websites operate independently and may have their own privacy policies, cookies, and data-handling practices.
Jacquelyn is not responsible for the privacy practices, security, or content of external websites. Review their policies before providing personal information.
14. International Visitors
Coaching services may be offered virtually to individuals in the United States and other countries. Depending on the services and technology providers used, personal information may be processed in a country different from your own.
Where applicable, reasonable steps will be taken to comply with relevant data-protection requirements and provide appropriate safeguards for international transfers.
15. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, coaching services, service providers, or legal requirements.
Updates will be published on this page with a revised effective date. Visitors are encouraged to review the policy periodically.